Music as a Tool of Influence: How Sound Shapes Buyers, Teams, and Business Results

Mikhail Glotov
The Business Power of Sound

In business, music is often treated as background noise.
In reality, it is one of the most powerful — and most underestimated — tools for influencing human behavior.

Music does not work through logic.
It works through emotion, mental pace, and decision readiness.

The same product, shown in different sound environments, can trigger completely different reactions — from hesitation to confidence, from resistance to desire.

At HEAVEN, where we work with space, material, and perception, sound is never accidental. It is part of the architecture of experience.

Music in Video Content: Accelerating the Buying Decision

A video without music feels unfinished.
More importantly, without sound, the brain has no emotional context for what it sees.

Music defines how a product is perceived:

  • Slow, minimalist compositions make an object feel refined, architectural, and premium

  • Fast rhythms push perception toward mass-market and accessibility

  • Dramatic soundscapes increase status, importance, and emotional weight

Measured impact

Marketing research shows that well-matched music can:

  • Increase viewer retention by 30–40%

  • Improve conversion rates by up to 20%
    —even when the visuals remain unchanged.

Music is not decoration.
It is the emotional framework in which a buying decision is made.

Music in Showrooms: Reducing Resistance and Building Trust

Many premium showrooms rely on silence, assuming it signals luxury.
In practice, silence often amplifies internal resistance:

Is this too expensive?
Do I really need this?
Should I keep comparing?

The role of music in a showroom is not entertainment.
It is emotional preparation.

What works best in premium spaces

  • Tempo: 60–90 BPM

  • Structure: repetitive, low-contrast, non-distracting

  • Vocals: minimal or instrumental

Effective genres

  • Ambient

  • Neo-classical

  • Downtempo

  • Modern lounge

Observed effects

  • Slower cognitive processing

  • Lower price sensitivity

  • Longer dwell time

  • Conversations feel consultative, not transactional

Retail environments using low-tempo ambient sound report 15–25% longer dwell time, directly correlating with higher transaction value.

Clients stop asking “Why does it cost this much?”
They start imagining “How will this live in my space?”

Music in Production: Often Banned — Yet Strategically Powerful

In manufacturing, music is often restricted for safety and focus.
The real issue, however, is not music — but lack of system.

Total silence frequently leads to:

  • Faster fatigue

  • Higher irritation

  • Stronger perception of monotony

What works on the production floor

  • Tempo: 100–130 BPM

  • Rhythm: stable, predictable

  • Transitions: no sharp drops or aggressive breaks

Suitable genres

  • Instrumental electronic

  • Soft techno

  • Synthwave

  • Instrumental hip-hop

  • Restrained post-rock

This is not stimulation — it is sustainable energy.

Operational impact

  • Work rhythm stabilizes

  • Engagement increases

  • Perceived monotony decreases

  • Burnout indicators drop by 10–15%

Important:
Aggressive music increases impulsivity and reduces precision.
Production needs consistency — not chaos.

Clients vs. Employees: Different Responses, One Result

Music affects clients and employees differently — but leads to the same outcome:
higher quality interaction.

  • Clients respond to atmosphere and emotional state

  • Employees live inside the environment continuously

When sound:

  • Supports work rhythm

  • Reduces stress

  • Creates a sense of order

…the entire customer experience improves.

A calm, focused employee always communicates better — and sells better.

Conclusion: Sound Is a Business Instrument

Music is not a matter of taste.
It is a controllable influence tool.

  • In video — it sells

  • In showrooms — it prepares for trust

  • In production — it sustains energy

  • In teams — it reduces burnout

Ignoring sound means losing control over your environment.
Using it intentionally strengthens your business — without increasing costs.

At HEAVEN, we design not only objects, but experiences.
Sound is part of that architecture.

HEAVEN — Form. Material. Meaning.