Custom Furniture & Bathroom Vanity FAQ

This page gathers the most frequently asked questions about our products, customization options, ordering process, production, and delivery.

We value your time and strive to make the process clear, efficient, and transparent. Our goal is to provide straightforward communication, detailed technical guidance, and a seamless online experience from initial inquiry through delivery.

HEAVEN specializes in custom furniture and architectural bathroom vanities made to order. We offer flexible sizing, material selection, custom finishes, and coordinated production for both residential and commercial projects.

Each piece is developed specifically for its intended space and delivered fully assembled and ready for installation.

Lead time is typically 4–6 weeks, depending on design complexity and finish. Each vanity is made to order at our New York workshop.

Yes. We offer free shipping across the contiguous U.S. and worldwide delivery upon request. All vanities are packed in custom wooden crates for safe transport.

No — sinks, countertops, and faucets are not included, allowing you to customize the final look with your preferred materials.

Just contact us with your desired size, finish, and configuration. Our team will confirm the details, prepare a quote, and guide you through the process step by step.

Each piece is designed as a functional sculpture — blending modern design, traditional craftsmanship, and CNC precision. We build with care, honesty, and attention to detail, creating vanities that are built to last.

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for new collections, design ideas, and custom projects.

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

Yes — we collaborate with interior designers, architects, and developer teams, supporting both residential and commercial projects.
If you’re a design professional, you’re welcome to share your project or concept with us. We’re always open to meaningful collaborations that bring unique ideas to life.

Customization & Design

Yes. Every vanity is made to order, so you can choose any width, height, or depth. Simply share your dimensions, and we’ll build a custom bathroom vanity tailored to your space.

Yes. Our collections can often be adapted to your project. We can modify dimensions, materials, finishes, hardware, drawer configurations, and other details depending on the model.

Yes. We can manufacture from your concept, sketch, inspiration image, PDF, or CAD drawings. For more complex projects, our team can review the design and determine the best manufacturing approach.

Yes. We work with architects, interior designers, builders, and other design professionals and can manufacture according to approved project documentation.

Yes. Curved and radius cabinetry is one of our specialties. We can develop custom curved elements based on project dimensions and design requirements.

Yes. We can work with modern, contemporary, minimalist, transitional, and other architectural styles. Custom proportions, materials, finishes, and details can be developed to fit the overall interior.

In many cases, yes. Send us the reference image together with your desired dimensions and materials. We will review the design and determine how it can be adapted for production.

Materials & Finishes

We craft our floating vanities from premium materials: natural wood veneers, multi-layer plywood drawers, and MDF fronts finished in real wood. Each detail is selected for durability and aesthetic harmony.

Depending on the collection and project, options may include White Oak, Walnut, and other wood species. Custom material requests can also be reviewed for specific projects.

Yes. We offer a range of stains and finishes, and custom color matching may be available for certain projects. Send us your desired color or reference sample for review.

Yes. For painted projects, we can work with a specified paint color or color reference. Please provide the brand and color number when requesting a quote.

We can review color and material matching requests. For the most accurate match, we recommend providing a physical sample or a manufacturer color reference whenever possible.

Yes. Samples can be requested for selected materials and finishes. Contact us before ordering if you need to confirm a specific finish for your project.

No two pieces of natural wood are identical. Grain pattern, tone, knots, and natural variation may differ from product photography. These variations are part of the character of natural wood.

Construction & Quality

All HEAVEN products are made to order in New York at our own advanced manufacturing facility. Our production capabilities allow us to execute projects of virtually any technical complexity and scale, from individual custom pieces to larger residential and commercial orders.

We oversee the entire manufacturing process with close attention to precision, material quality, finishing, and assembly.

Depending on the design, we use quality plywood, MDF, veneers, and other engineered materials selected for strength, stability, and the desired finish.

We use premium cabinet hardware selected for durability and smooth operation. Specific hardware can vary by collection and project.

Yes. Our vanity designs are typically equipped with soft-close drawer hardware. Specific hardware specifications can be confirmed for your selected model.

Yes. Every vanity is shipped safely and arrives fully assembled, ready for installation. No flat-packs, no assembly required.

Floating vanities require appropriate wall reinforcement and installation according to the specific mounting system. We provide installation requirements for the selected vanity, but the final wall structure must be verified by the contractor or installer.

Yes. Installation information and requirements can be provided for your selected product. Professional installation is recommended for custom and wall-mounted cabinetry.

HEAVEN bathroom vanities are specifically designed for bathroom environments and finished with a durable, water-resistant protective lacquer. This helps protect the wood surfaces from everyday moisture, humidity, and occasional splashes.

However, the vanities are not designed for direct water exposure, prolonged contact with standing water, or submersion. Proper installation, sealing, ventilation, and routine care are essential to maintaining the finish and ensuring long-term durability.

Sinks, Countertops & Plumbing

Yes. Our vanities can be designed around the sink you select. Please provide the manufacturer’s specifications, including exact dimensions and installation requirements, before production so we can properly coordinate the cabinet, drawers, and plumbing clearances.

Yes. We can design the vanity specifically for a vessel sink. The sink dimensions, drain location, countertop thickness, and faucet configuration should be provided during the design and shop drawing stage.

Yes. Wall-mounted faucets can be accommodated. Faucet placement and plumbing requirements should be determined before production so the vanity configuration, sink position, and plumbing clearances can be coordinated correctly.

Yes. We can incorporate plumbing cutouts and clearances into the vanity based on your project requirements. Exact drain and supply locations should be confirmed before the shop drawings are approved for production.

No. Sinks, countertops, and faucets are not included with our vanities. This allows you to select the materials, fixtures, and finishes that best suit your project and overall bathroom design.

We coordinate the vanity construction with your selected sink and countertop specifications to ensure proper fit and installation.

Yes. Double-sink configurations are available for many of our vanity designs. Sink placement, spacing, drawer configuration, and plumbing clearances can all be customized during the design and shop drawing process.

Lead Time, Production & Installation

Our typical production lead time is approximately 4–5 weeks after final shop drawing approval. Timing may vary depending on the design, materials, finish, level of customization, order volume, and current production schedule.

The production lead time begins after the required deposit has been received and the final shop drawings, dimensions, configuration, and technical specifications have been reviewed and approved.

Rush production may be available depending on our current production schedule and the complexity of the project. Please contact us with your required timeline before placing the order, and we will confirm what can realistically be accommodated.

We can coordinate production and shipping around your project schedule whenever possible. If you have a specific construction or installation deadline, please provide it before placing the order so we can confirm an appropriate production timeline.

HEAVEN does not provide on-site installation. We provide installation instructions with the vanity, and the installation should be completed by a qualified contractor or installer.

If necessary, our team can provide technical guidance and consult with your contractor regarding mounting, clearances, plumbing coordination, and other installation-related questions.

Shipping & Delivery

Yes. HEAVEN ships throughout the continental United States, and standard freight shipping is included at no additional charge with our vanity orders.

Additional cabinets, replacement pieces, and smaller custom orders may require a separate freight charge.

Yes. We can ship directly to a residential address, contractor, receiving warehouse, or job site. Please provide the correct delivery information when placing your order.

Yes. For designers, architects, contractors, and other trade professionals, we can ship the completed order directly to your client or designated project location.

Each vanity is shipped fully assembled on its own dedicated pallet and carefully protected for freight transportation. This packaging and shipping method significantly reduces handling and minimizes the risk of damage during transit.

Yes. Standard freight shipping within the continental United States is included with our vanity orders.

Additional cabinets, separately ordered components, replacement pieces, and smaller custom orders may require an additional shipping or freight charge. Any applicable charges will be confirmed before the order is placed.

Although our dedicated pallet packaging keeps the risk of transit damage to a minimum, we recommend inspecting the shipment carefully upon delivery.

If you notice any visible damage, document it immediately with photographs and note the damage with the carrier whenever possible. Contact HEAVEN promptly with your order information and photos so our team can review the situation and assist with the appropriate resolution.

Trade / Designers / Architects

Yes. HEAVEN works with interior designers, architects, builders, and other design professionals on custom residential and commercial projects.

Trade pricing may be available for qualified design professionals and repeat project partners. Contact us to learn about our Trade Program.

Submit your professional information through our Trade inquiry form. Our team will review your application and provide information about trade pricing, project support, and ordering.

Yes. We work with design professionals who specify HEAVEN products for their residential and commercial projects.

Yes. We can provide product dimensions, material information, finish options, and other technical details needed for project specification.

Yes. We can review architectural drawings, elevations, schedules, and other project documentation and coordinate manufacturing requirements.

Yes. We can review your drawings and specifications and determine the appropriate manufacturing approach for the project.

NDA requests can be reviewed for projects involving proprietary designs, concepts, or other confidential information. Please contact us before sharing confidential project information.

Material and finish samples may be available for selected projects. Contact us with your project requirements.

Yes. Our team can help clarify dimensions, materials, finishes, construction details, and manufacturing requirements during the specification stage.

Ordering & Pricing

Standard configurations can be ordered directly through our online store. If you need a custom size, configuration, material, finish, or a completely custom design, contact us for a project-specific quote.

Yes. For custom projects, we can provide a preliminary quote based on the dimensions, design, materials, and configuration you provide.

The more project information you provide, the more accurately we can price your vanity. Ideally, please include:

Overall dimensions
Preferred HEAVEN model or reference design
Wood species or material
Finish or color
Single- or double-sink configuration
Sink type and specifications, if already selected
Drawings, sketches, or architectural plans
Reference images
Delivery location
Desired project timeline

You do not need to have every technical detail finalized to receive an initial quote. Additional specifications can be coordinated during the shop drawing process.

Yes. We work with designers, architects, contractors, and homeowners and can review CAD drawings, PDFs, architectural plans, elevations, sketches, and other common project documentation.

Yes. In addition to customizing our existing designs, HEAVEN can manufacture furniture based on your own drawings, specifications, or reference images. Our team will review the design for manufacturability and coordinate the necessary technical details before production.

Most straightforward vanity requests can be quoted relatively quickly once we have the essential dimensions and design information. More complex architectural or highly customized projects may require additional review before final pricing can be provided.

Yes. Custom and made-to-order projects typically require a 50% deposit to begin the project. The remaining 50% balance is due before shipment.

After the deposit is received, we prepare detailed shop drawings for your review and approval before production begins.

Yes. For custom projects, detailed shop drawings are prepared after the order and deposit are received. These drawings allow you to review the dimensions, configuration, sink and plumbing requirements, and other project-specific details.

Production begins only after the required drawings and specifications have been approved.

Yes, changes can generally be made during the shop drawing and approval stage, before production begins.

Once drawings have been approved, materials have been ordered, or production has started, changes may result in additional charges, affect the production schedule, or may no longer be possible.

Architectural Fabrication & Manufacturing Partnerships

Yes. We specialize in made-to-order fabrication and can evaluate technically complex architectural furniture, millwork, and specialty components that may be difficult to produce using conventional manufacturing methods.

Projects are reviewed individually based on geometry, construction, materials, tolerances, finish requirements, and overall scale.

Yes. HEAVEN can act as a specialized manufacturing partner for furniture manufacturers, cabinet shops, and millwork companies that require additional fabrication capabilities for a particular project.

We can manufacture specific technically demanding elements or coordinate larger portions of a custom project while working from your approved drawings and specifications.

Yes. We work with contractors and construction professionals on custom residential, hospitality, retail, and commercial projects requiring specialized furniture or architectural fabrication.

Send us your project drawings and specifications, and we can evaluate the manufacturing requirements, feasibility, production schedule, and pricing.

Yes. Curved and radius fabrication is one of our specialized capabilities. We can evaluate curved cabinetry, furniture, panels, fronts, architectural forms, and other complex geometries based on the requirements of the project.

Yes. We can produce custom fluted, reeded, grooved, textured, and dimensional surfaces in a variety of profiles and configurations.

Profiles can be developed according to architectural drawings, reference designs, dimensions, material requirements, and project-specific details.

Yes. We can manufacture custom furniture and architectural pieces from your architectural drawings, shop drawings, CAD files, specifications, or approved design documentation.

Our team reviews the project from a manufacturing perspective and coordinates the technical details required for production.

Yes. Our manufacturing capabilities are particularly suited to projects involving complex geometry, unconventional dimensions, specialized construction, custom profiles, precise detailing, or other requirements that extend beyond standard cabinetry.

If your project presents a difficult fabrication challenge, send us the drawings for technical review.

Yes. Depending on the project, pieces can be fabricated, assembled, and professionally finished according to the approved specifications.

Our objective is to deliver production-ready or fully finished elements that can be efficiently integrated into the overall project.

Send us your architectural drawings, shop drawings, CAD or PDF files, dimensions, quantities, material and finish specifications, reference images, delivery location, and required timeline.

Our team will review the project for manufacturability, identify any technical considerations, and provide a project-specific quotation and production schedule.

Shop Drawings & Approval

Please contact us immediately. Dimensions should be carefully verified before production. Once manufacturing begins, corrections may require additional costs.

Yes. We can coordinate with designers, architects, contractors, builders, and other professionals involved in the project.

Yes. We can manufacture multiple vanities, cabinets, or other custom pieces as part of a coordinated project.

Commercial & Development Projects

Yes. We can review multi-unit residential projects and provide production planning based on quantity, specifications, and schedule.

Yes. Multiple configurations and sizes can be coordinated within a single project when specifications are clearly defined.

Yes. For larger projects, finish and material specifications can be coordinated across multiple pieces.

We can review materials, construction methods, dimensions, and other manufacturing considerations to identify practical solutions while maintaining the intended design.

Care & Warranty

HEAVEN vanities are manufactured using high-quality materials and professional-grade finishes selected for durability in bathroom environments.

For routine cleaning, use a soft, slightly damp cloth and wipe the surface dry afterward. Avoid abrasive cleaners, harsh chemicals, solvents, and prolonged exposure to standing water. Following these simple guidelines will help preserve the appearance and protective finish of the vanity for years to come.

We do not recommend using aggressive bathroom cleaners, bleach, abrasive products, or strong chemical solvents on finished wood surfaces.

For everyday maintenance, a soft damp cloth is generally sufficient. If additional cleaning is required, use a mild, non-abrasive cleaner suitable for finished wood surfaces and test it on an inconspicuous area first.

Our bathroom vanities are protected with professional-grade, water-resistant finishing systems designed to withstand the humidity, moisture, and everyday use associated with residential and commercial bathrooms.

The longevity of any wood finish depends on proper installation, ventilation, cleaning, and maintenance. Standing water should not be allowed to remain on the surface for extended periods.

Our finishes provide a high level of resistance to moisture and everyday splashes, but finished wood cabinetry should not be considered completely waterproof. The vanity should not be exposed to standing water, continuous direct water contact, or excessive uncontrolled moisture.

Yes. HEAVEN stands behind the quality of our craftsmanship, materials, and manufacturing. Warranty coverage applies to eligible manufacturing defects and is subject to the terms associated with the specific product and order.

Because our products are made to order, any warranty concern is reviewed individually so we can determine the cause and appropriate resolution.

Warranty coverage does not extend to damage resulting from improper installation, plumbing leaks, standing water, excessive or uncontrolled moisture, improper cleaning, abrasive or chemical products, accidents, misuse, unauthorized modifications, or normal wear associated with use.

Natural wood is also a genuine material with inherent variations in grain, color, texture, and tone. These characteristics are part of the material and are not considered manufacturing defects.

Custom Project Process

Send us your dimensions, drawings, inspiration images, or project requirements.

We review the project and determine materials, construction, and manufacturing requirements.

We provide pricing based on the approved project scope.

For applicable projects, technical drawings and specifications are reviewed before production.

Your piece is manufactured and finished according to the approved specifications.

The finished product is inspected before delivery.

Your order is carefully packaged and shipped to the specified location.

Yes. You do not need to have a complete technical drawing to contact us. You can start with dimensions, sketches, photographs, inspiration images, or a description of what you need.

The fastest way is to send us your dimensions, drawings or inspiration images, preferred material/finish, and project deadline. Our team can then determine the best next step.

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Floating Vanity